Privacy Policy

Effective Date: 23rd July 2025

At Concentric Digital Solutions ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services, in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Concentric Digital Solutions provides AI-powered automation services, including intelligent chatbots for appointment bookings and SMS-based customer reactivation solutions.
Our contact information:

Company Name: Concentric Digital Solutions
Email: [[email protected]
Address: 4th Floor, Sutton Harbour, 6 North East Quay House, Plymouth, Devon, PL4 0HP
Phone: 07983191614

2. Personal Data We Collect

We may collect and process the following personal data:

a. Information you provide to us:

Name

Email address

Phone number

Company name

Job title

Any details you share via chatbots or web forms

b. Automatically collected information:

IP address

Browser type and version

Operating system

Referring website

Website activity via cookies (see Section 7)

c. Information from third parties:

Data provided by integrations (e.g., CRM, calendar, SMS platforms) with your consent

3. How We Use Your Data

We use your data to:

Deliver AI chatbot services (e.g., booking appointments, handling inquiries)

Reactivate customer databases via SMS (with consent)

Respond to inquiries and provide customer support

Improve our services and user experience

Send service updates, offers, or newsletters (with opt-in)

Comply with legal obligations

4. Legal Basis for Processing (Under GDPR)

We process your personal data based on:

Consent – where you’ve given us clear permission

Contract – when processing is necessary for a contract with you

Legal obligation – when required by law

Legitimate interests – for business and service improvement, provided your rights do not override our interests

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

Service providers and processors – hosting, communications, analytics, CRM platforms under strict data agreements

Legal authorities – if required to comply with legal obligations

All third parties are GDPR-compliant and act only on our instructions.

6. International Data Transfers

Your data may be transferred and processed outside the EEA. When this happens, we ensure adequate safeguards such as:

Standard Contractual Clauses approved by the European Commission

Transfers to countries with adequate data protection laws

7. Cookies and Tracking Technologies

We use cookies to improve your experience. These include:

Essential cookies – necessary for website function

Analytics cookies – e.g., Google Analytics

Chatbot/session cookies – for user engagement tracking

You can manage your cookie preferences via your browser settings or our cookie banner.

8. Data Retention

We retain your personal data only for as long as necessary:

To provide services

To comply with legal and contractual obligations

For legitimate business interests

Data is securely deleted when no longer needed.

9. Your Rights Under GDPR

You have the right to:

Access your personal data

Correct inaccuracies

Request erasure (“right to be forgotten”)

Restrict or object to processing

Data portability

Withdraw consent at any time

Lodge a complaint with a data protection authority (e.g., ICO in the UK)

To exercise these rights, contact us at [email protected]

10. Security Measures

We implement appropriate technical and organisational measures to protect your data, including:

Encryption of data in transit

Secure servers and firewalls

Access control and staff training

11. Third-Party Links

Our website may link to other websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify users of any material changes.

13. Contact Us

For questions or concerns about this Privacy Policy or your data:

Email: [email protected]
Mailing Address: 4th Floor, Sutton Harbour, 6 North East Quay House, Plymouth, Devon, PL4 0HP